Need help with TAP? Find answers below or contact us.
Q: How do I create a family group?
A: Sign up as a parent, then tap “Create Family” during setup. You’ll get a unique invite code to share with your family members.
Q: How does my teen join our family?
A: Your teen signs up for their own account and enters your family’s invite code when prompted. You can find and share the code from Settings.
Q: What’s the difference between parent and teen accounts?
A: Parents create pacts (screen time agreements), review check-ins, and send rewards. Teens check in daily with proof of completed tasks and can propose changes to pacts through renegotiation.
Q: How do pacts work?
A: A pact is an agreement between parent and teen about screen time responsibilities. Parents set the terms (responsibilities and benefits), and teens check in daily to show they’ve completed their tasks.
Q: How do check-ins work?
A: Teens tap “Check In Now” on the home screen, select which responsibility they completed, and take a photo as proof. Parents review and approve the check-in.
Q: What happens if a check-in is not approved?
A: Parents can request a redo with a note explaining what’s needed. The teen can then submit a new check-in for that task.
Q: How do streaks work?
A: Streaks count consecutive days of completing all pact check-ins. The longer the streak, the better! Streaks reset if a day is missed.
Q: What are rewards?
A: Parents can send rewards (like extra screen time or custom rewards) to recognize consistent pact compliance. Rewards appear as notifications for the teen.
Q: How do I delete my account?
A: Go to Settings and tap “Delete Account” at the bottom. This permanently removes your account and all associated data. This action cannot be undone.
Q: Is my teen’s data safe?
A: Yes. Check-in photos and pact data are only visible to members of your family group. We don’t sell data or serve ads. See our Privacy Policy for full details.
For support, questions, or feedback, email us at:
We typically respond within 24-48 hours.
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